How long will it take for my order to arrive?

Delivery typically takes 3-4 business days. If your order was placed on the weekend please allow some extra time for delivery.

How much is shipping?

Free shipping on all orders! No minimum spend. Happy days.

Do you ship outside of the UK?

Unfortunately we only deliver in the UK at the moment.

If you are outside the UK, please sign up to our mailing list at the bottom of this page to find out when we will be in your country.

How will my products be shipped?

In plastic-free packaging, of course! And don't be alarmed by any packing peanuts; these are made from corn starch, not polystyrene, and are 100% dissolvable in water.


What is the return policy?

We have a 90-day satisfaction guarantee. Not happy with your order? Full refund within 90 days, no questions asked.

How do I make a return?

Please reach out to us on the Contact Us page if you would like to make a return.


How many refills in each tin?

Each tin contains 4 refills (1.2 litres), equivalent to almost 5 standard-sized bottles of soap.

How do I use my refills?

Refilling is simple:

1) fill your dispenser with 250ml warm water (just above the label for reference)

2) add 3 full scoops of powder

3) shake and let sit for at least 10 mins before use

How much do refills cost?

Refills are just £3 each and come in tins. Each tin contains enough powder for 4 full refills.

How long does each refill last?

The same as a standard bottle of soap!

How long does it take to turn from powder into soap?

Using warm water and shaking well, it should take 10 mins. The soap may continue to thicken slightly over 24 hrs if all the powder has not dissolved right away.

Is Phoam vegan?

YES! We are proud to be a vegan company. All our products are, and always will be, vegan. Sorry, Piers Morgan.

Are the ingredients natural?

Yes! All our ingredients are derived from plants and are good for your body and the planet. For more info, please check out individual product pages.

What materials are the bottles made from?

Our bottles are amber glass with a black, metallic pump. Sure to look fantastic next to any sink.